Return Policy
Get Wool hopes all of our customers are satisfied with our products.
Unused items may be returned for an exchange or store credit within 30 days of purchase.
Items returned for refund require approval.
Shipping & Handling
Products are shipped from Washington, Maine.
Orders are filled and shipped Monday through Thursday.
If you order is not shipped within 2 days of receipt of the order, we will advise you by email.
Privacy Policy
Get Wool respects the privacy of all customers, and will never share or sell your information.
Personal information is used only as required for order confirmation and billing purposes.
We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.
When do we collect personal information?
We only collect personally identifiable data, such as names, addresses, e-mail addresses, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to obtain information or submit a comment or to place an order.
What do we do with the information?
Providing personal information is up to you, our visitor. We will collect personally identifiable information to e-mail you with updates and news, respond to your questions or comments, and other information about our products. E-mail addresses are for use only by Get Wool and are not provided to anyone outside our company unless explicitly given permission by the e-mail address owner.
How do we use “cookies”?
We use “cookie” technology only to obtain non-personal information from on-line visitors to provide them with the best possible on-line experience. We track information in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process.
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.
Getwool.Com shall have no liability whatsoever for direct or indirect, special or consequential damages relating in any way to the use of information provided by getwool.Com or any of its authors, sponsors, or resulting from any defects or failure of this information.